The Implementation New Hire Training Plan provides a structured and consistent onboarding experience for all new employees joining the Implementation team. The plan is designed to build the knowledge, confidence, and hands-on experience needed to successfully manage clients throughout the implementation journey. Training progresses through University course paths, role-specific learning, shadowing with Project Management and Implementation Specialists, and hands-on client experience. New hires will also have opportunities to work with leaders from supporting departments to gain a better understanding of each team's role in the overall client journey. The goal of the training plan is to ensure every new Implementation team member receives the same strong foundation, understands internal processes and expectations, and is prepared to confidently take ownership of their first client.
